Sony is reportedly refunding Cyberpunk 2077 players unhappy with the game’s performance on PS4 even past the typical two-hour playtime limit.
A quick glance at the hashtag “Cyberbug2077” exemplifies the type of performance issues and crashes players are experiencing, but base PS4 users, in particular, seem most affected, as detailed in Digital Foundry’s analysis that discusses the “exceptionally poor performance” on PS4 and Xbox One.
“I had to file a support claim online and sit on hold for over an hour to speak with someone, however they were quick to issue the refund and then delete the game off my library,” a player revealed on Reddit (thanks, VGC).
The post also alleged that Sony was “issuing a business complaint to CDPR about the issues”, but at the time of writing, there’s no confirmation of this claim.
“Spent an hour on the phone after being denied by Chatbot and I got my refund!” added another player. “Shout out to u/SirPanic12 for the advice on mentioning the game crashing and not being able to progress further. That’s pretty much all I had to say.”